Returns & Exchanges

At Pinatas, we want you to love your fashion finds; if you are not completely satisfied, you can return or exchange your items within 30 days of delivery. All returned merchandise must be in original condition with tags attached to be eligible for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Download and print the prepaid shipping label provided at the end of the request process and secure it to your original packaging.

3

Ship the Package

Drop off your package at any authorized carrier location, ensuring all previous shipping labels are covered or removed.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing